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Senior Software Development Analyst (Cherwell Analyst)

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Location: Rapid City, SD, United States
Job ID: 34219
Date Posted: Jul 21, 2022
Salary: $84050 to $126100 annually

Job Description

Job Specifications

The Sr. Software Development Analyst role is responsible for implementing, supporting and developing Black Hills Energy’s Cherwell Solutions including Cherwell Service Management (CSM) and Cherwell Asset Management (CAM).  This includes familiarity with the IT Service Management (ITSM) and IT Asset Management (ITAM) framework as the position will maintain alignment between the Cherwell system, business processes, integration points, and software updates.  The role has an active responsibility to coordinate integration and improvement efforts with the internal/external systems and orchestrate successful delivery of change.

The Analyst will be responsible for the continuous improvement of the forms and workflows within the ITAM and ITSM applications.  They will work across the IT organization to help directly or via directing third-party vendors to extend the application platform capability to achieve broader IT Operations Management (ITOM) goals.

SALARY RANGE:   $84,050 - $126,100  (Determined by the knowledge, skills and abilities of the applicant.)


LOCATION: Our Company Headquarters in Rapid City, South Dakota.

  • A comprehensive relocation package is offered for this position! Details about this package will be shared during the interview and offer process. 


  • Lead support of the IT processes for incident management, problem management, change management, asset management, service request management (Service-Catalog/ITIL design).
  • Provide leadership to support new software versions which includes testing, documenting, analyzing new functionality, training and implementation of the release.
  • Create, configure, and troubleshoot forms, workflows, business rules, interfaces, reports, and general maintenance of system. 
  • Understand data models/relationships and support the Configuration Management and Configuration Management Database (CMDB).
  • Be a subject matter expert as it relates to the functional and technical specifications for our ITAM and ITSM applications.
  • Develop strong relationships with end users to effectively solve problems and recommend good solutions.
  • Analyze dashboards/processes and make recommendation for changes with a continuous improvement mentality. 


  • Monitor information and make recommendation to prevent situations that might compromise compliance to controls, policies or expose the business to other security and financial risks. 
  • Ensure compliance with ITAM & ITSM best practices, policies, standards, and software licensing.
  • Accountable for change management and SOX compliance.


  • Minimum of (5) five years of related experience supporting an enterprise application required.
  • Bachelor’s degree in Computer Science, MIS, Software Engineering, related field or equivalent combination of education and experience required.


  • Experience implementing or maintaining ITAM/ITSM software/processes (Cherwell, ServiceNow, BMC, HP, CA Technologies)
  • Experience developing ITSM processes, roles and technology to support ITSM practices for a mid-sized organization.
  • Experience in application development and systems development life cycles.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Demonstrated ability to prioritize and work within challenging situations.
  • Strong organizational and time management skills.
  • Solid understanding of the importance of cybersecurity in protecting company technology assets.
  • Oversees continuous improvement activities.

The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information.  Employee frequently moves about the office space. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if moving about is only occasionally and all other sedentary criteria are met.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel occasionally (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must have proper licensing to operate a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Wage: 84050 to 126100
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Rapid City, South Dakota
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Senior Software Developer Analyst (GIS)

Rapid City, SD, United States