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Insurance Operations Manager

Location: Rapid City, SD, United States
Job ID: 34121
Date Posted: May 5, 2022
Salary: $87600 to $144400 annually

Job Description

Job Specifications

This important role leads the corporate insurance program.  Prepares loss analyses and budgets, identifies exposures and recommends solutions including cost saving measures and alternative risk transfer concepts. Assists in the identification of insurable and uninsurable business risks and in the development, implementation and administration of insurance coverage or other risk transfer mechanisms to protect the organization. Must have knowledge of all types of insurance coverage including workers’ compensation, automobile, general liability, property, surety, captive, and financial policies. 

SALARY RANGE:   $87,600 - $144,400 (Determined by the knowledge, skills and abilities of the applicant.)


LOCATION: Our Corporate Headquarters in Rapid City, South Dakota.    

  • A comprehensive relocation package is offered for this position! Details about this package will be shared during the interview and offer process. 


  • Identifies risks and ensures coverage adequacy.
  • Develops renewal strategies with brokers or others, prepares renewal applications, negotiates with insurers, and provides notification to carriers of circumstances and claims.
  • Maintains policy files, premium and loss history, policy lists and other records.
  • Prepares and distributes insurance summaries, schedules, reports, and other verbal or written materials to assist management and others in understanding of insurance policies, practices and procedures.
  • Prepares annual Insurance budget, coordinates payment of premium; assists in allocation of premiums.
  • Performs contract review and analysis. Recommends acceptable contract language, monitors for assumption of risk, acceptability of insurance requirements, indemnification and hold harmless clauses or other areas that provide liability.
  • Handles and maintains the corporate bond portfolio.
  • Leads the annual actuarial study process for the workers compensation accrual and communicates results to managers and others.
  • Manages compliance with internal controls as defined within Sarbanes-Oxley documentation for Insurance.


  • Monitors and coordinates the activities of brokers or other service providers.
  • Supports rate review and merger and acquisition activities.
  • Leads and runs special projects as assigned by the Deputy General Counsel.


  • Minimum of (7) seven years of experience in claims management, underwriting, risk management and/or loss control within the insurance industry or a related field is required.   
  • Bachelor’s degree in finance, business, risk management, compliance, or an equivalent of education and experience required. 


  • Current knowledge of insurance and alternative risk transfer procedures.
  • Experience working with RMIS systems.
  • Basic economic and accounting principles.
  • Proficiency in Word, Excel, PowerPoint, Outlook.
  • Knowledge of laws, insurance, claims handling, and risk management processes required.
  • Knowledge of safety and loss prevention practices desirable.
  • Ability to understand Company’s assets, liabilities, cash flow, insurance coverages, tax status and financial objectives.
  • Excellent interpersonal, oral and written communication skills.
  • Analytical, negotiation and organization skills, attention to detail and accuracy.
  • Ability to prioritize diversified work load.

The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Understand complex problems and to collaborate and explore alternative solutions. Make decisions which have significant impact on the immediate department.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information.  Employee frequently moves about the office space.  Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if moving about is only occasionally and all other sedentary criteria are met.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel up to 10% (e.g., 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job and the employee must have proper licensing to operate a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Wage: 87600 to 144400
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Rapid City, South Dakota
You'll find that it is the ideal community to live, work and do business in. With hiking trails, the Black Hills, Mount Rushmore and Badlands National Park in your backyard, there are endless opportunities to enjoy nature.

Insurance Operations Manager

Rapid City, SD, United States