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Community Relations Program Manager

Location: Papillion, NE, United States
Job ID: 33674
Date Posted: Oct 13, 2021
Salary: $76300 to $114450 annually

Job Description

Job Specifications

Manage community affairs for Black Hills Energy, in partnership with your community affairs colleagues, to achieve successful results in meeting its goals and objectives. Represent the utility to external partners to build and maintain strong/collaborative relationships with communities and customers through strategic communications and public relations.

SALARY RANGE:   $76,300 - $114,450 (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP:   Regional Manager, Community Affairs

LOCATION:   Papillion, Nebraska

  • To learn more about our locations, please visit the locations page on our career website.
  • A Comprehensive Relocation Plan is offered for this position! Our benefits include but are not limited to home finding trip, transportation of household goods, temporary housing expenses, destination apartment search assistance, paid time off to move, transition and spousal career support, home finder and purchase assistance, relocation adjustment allowance, destination new purchase closing costs. Depending on individual circumstances, our benefit may also include trips home during temporary housing, renter’s lease cancellation assistance, or home marketing and sale closing cost assistance and/or purchase closing cost assistance. Contents of our relocation program are subject to change and may vary based on position.


  • Community & Stakeholder Relations: Develop and improve effective communications channels and relationships with community, business, local and state governing agencies, civic and other leaders. This will assist the organization in positioning the company for opportunities, establish and enhance key community relationships and address key community issues effectively.
  • Franchise Negotiations: Successfully manage franchise agreements through solid community relationships and proactive communications.
  • Communications Planning: A communication plan provides the platform to achieve desired success.  By proactively planning for critical communications per state, business unit and/or project/initiative, we can work to enhance our brand in given any situation.
  • Messaging: Develop messaging that consistently improves our brand and increases the knowledge base of our internal ambassadors (modify messaging as appropriate for specific initiatives). 
  • Media Relations: Develop and executive a proactive media relations strategy; form relationships with local media and respond to media inquiries appropriately. 
  • Social Media Management: Act as a strategist in collaboration with the Digital Media team to assist with social media content development.
  • Corporate Citizenship: As a representative of Black Hills in the community, you will be expected to facilitate the state’s sponsorship, donation and volunteerism initiatives with a local steering team available to support and implement.
  • Black Hills Cares: You will be expected to support all Black Hills Cares initiatives, including, but not limited to, employee Ambassador program, energy assistance programs, Energy-Saving Trees, etc. 


  • Represent Community Affairs and support communications and community relations as it relates to: Community Events, City Council Meetings, Chamber of Commerce Events, Franchise management, Internal Communications, Advertising, Sponsorships/Donations and any other event in which Community Affairs plays a meaningful role.


  • Minimum of (5) five years of experience in the utility industry or a related field, i.e. communications, public administration, business administration and/or marketing is required. 
  • Bachelor’s degree in relevant fields, including Communication, Communication Studies, Business Administration, Marketing, Public Administration and Journalism or a combination of education and experience is required.


  • Knowledge of communications, public relations, operations, franchise laws and regulatory and legislative processes is preferred
  • Solid understanding of Microsoft Office – Word, Outlook, Excel, PowerPoint, etc.
  • Effective project management skills, including planning & organization.
  • Strong communications skills, both written and verbal; interpersonal skills; collaboration skills; and presentation skills.

The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee may occasionally: kneel, crouch and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Light work. The employee is continuously moving about the job site or office space. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of reaching and moving controls exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel up to 50% (e.g. 2 weeks or 10 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job and the employee must have proper licensing to operate a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program (based on percentage of eligible earnings), 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Wage: 76300 to 114450
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Papillion, Nebraska
With high growth, excellent schools, and healthcare, this is a great choice for living and playing. Located on the eastern border of Nebraska, Papillion is part of the Greater Omaha Metropolitan area that over one million people call home.

Community Relations Program Manager

Papillion, NE, United States