Location: Gillette, WY, United States
Job ID: 33497
Date Posted: Jun 29, 2021
Salary: $20.58 to $30.99 hourly
The User Support Technician provides quality technical application and hardware, as well as phone and desktop support via phone, email and a variety of remote tools across the organization with a high degree of customer service, technical expertise and timeliness to employees at Black Hills Energy. Performs testing, trouble shooting, and issue resolution in a wide variety of applications, hardware, and network systems through effective use of technical knowledge and internal and external resources. This position is responsible for installation, transfer, add and change (IMAC) activities, as well as, PC image backup and restoration. As the principal interface with IT customers, User Support Technicians must retain a breadth of knowledge across local and regional infrastructure and key contacts in all IT disciplines, i.e. network team, server admin, etc., to ensure proper communication and problem resolution.
SALARY RANGE: $20.58 - $30.99 per hour (Determined by the knowledge, skills and abilities of the applicant.)
REPORTING RELATIONSHIP: Manager, Unified Endpoint Management
LOCATION: Gillette, Wyoming
ESSENTIAL JOB FUNCTIONS:
MENTAL/PHYSICAL DESCRIPTIONS AND WORKING CONDITIONS:
The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.
While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.
Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel up to 10% (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job and the employee must have proper licensing to operate a motor vehicle.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.
About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package: annual incentive program (based on percentage of eligible earnings), 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.