Technical Consultant II or Senior

Job Description

Job Specifications

The Technical Consultant will be responsible for all aspects of application support, application architecture design and administration. This includes support for basic system architectures, software installation and configuration, security and performance tuning. The Technical Consultant will also be responsible for troubleshooting, capacity planning, patch management and backup recovery procedures. The Technical Consultant will be expected to regularly meet with business representatives to verify requirements for designated systems.

SALARY GRADE:   Level II: $74,800-$112,200, Level Sr.: $83,750-$138,150 (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP:   Supervisor, IT Bus Apps Customer Systems

LOCATION: This position will be located at either our Corporate Headquarters in Rapid City, South Dakota or Council Bluffs, Iowa 

• To learn more about our locations, please visit the locations page on our career website.
• A Comprehensive Relocation Plan is offered for this position! Our benefits include but are not limited to home finding trip, transportation of household goods, temporary housing expenses, destination apartment search assistance, paid time off to move, transition and spousal career support, home finder and purchase assistance, relocation adjustment allowance, destination new purchase closing costs. Depending on individual circumstances, our benefit may also include trips home during temporary housing, renter’s lease cancellation assistance, or home marketing and sale closing cost assistance and/or purchase closing cost assistance. Contents of our relocation program are subject to change and may vary based on position.

ESSENTIAL JOB FUNCTIONS:

• Experience with support and architectural design of multi-tiered applications.
• Experience with integrating systems of various technologies.
• Experience with troubleshooting system issues including application, database and network.
• Assist with the installation and configuration of complex software systems following established IT procedures and change control standards.
• Assist with post-installation verification, risk assessments and gap analysis.
• Assist with setting strategy, direction, coordination and planning for designated systems.
• Work closely with co-workers, application developers and end-users to resolve application and performance related issues.
• Ensure recoverability of designated systems.
• Ensure security and integrity of designated systems.
• Install, patch and maintain designated systems in accordance with the IT patching policy.
• Ensure compliance with all corporate policies including but not limited to SOX and NERC/CIP. 
• Monitor and optimize the performance of designated systems.
• Process work related requests in an accurate and timely manner.
• Work as part of the Technical Consulting team and provide 24x7x365 support when required.

ADDITIONAL RESPONSIBILITIES:

• Provide various application server support as needed.
• Provide detailed, professional quality architectural diagrams
• Provide monthly status reports 
• Ability to effectively document procedures for audit and control purposes 
• Willingly accept all other duties as assigned.

QUALIFICATIONS:

Level II:

• Minimum of three (3) years of experience supporting complex multi-tiered IT applications required.
• Bachelor’s degree in relevant field or an equivalent combination of education and experience is required.

Level Sr.:

• Minimum of seven (7) years of experience supporting complex multi-tiered IT applications required.
• Bachelor’s degree in relevant field or an equivalent combination of education and experience is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to comprehend Compliance requirements with complex and evolving regulations.
• Knowledge of Linux OS, architecture, and troubleshooting techniques.
• Knowledge of Windows OS, architecture, and troubleshooting techniques.
• Knowledge of multi-tiered applications.
• Knowledge of networking and database technologies and general troubleshooting techniques.
• Knowledge of Virtualization Technologies (VMWare, HyperV, Nutanix Prism) is preferred.
• Knowledge of scripting languages (PowerShell, Perl, Python etc.) is preferred.
• Knowledge of programming languages (Java, .NET etc.) is preferred.
• Knowledge of the Utility Industry is preferred.
• Knowledge of NERC/CIP compliance requirements is preferred.
• Ability to work in a team environment 
• Ability to effectively communicate with IT management and various business customers.
• Ability to complete tasks without supervision.
• Self-motivated.
• Excellent analytical & problem-solving skills. 
• Excellent communication skills.
• Excellent organizational and time management skills. 
• Ability to work in a fast paced, changing environment. 
• Ability to work from remote locations as required.
• Ability to participate in a 24x7 on-call rotation schedule.

MENTAL/PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements: Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee is continuously (67% or more) required to: use fingers and hands, communicate, and have close visual acuity. Employee is frequently (34-66%) required to: reach, push/pull, ascend/descend stairs, position self to access lower items, and move about the office. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work environment: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.