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Notice from Black Hills Energy: The safety and well-being of our employees and candidates is a top priority. For the foreseeable future, candidates who are selected for an interview will be able to participate virtually via video or phone.

Community Service Technician (UN204) - Service Technician/HVAC

Location: Madrid, IA, United States
Job ID: 33088
Date Posted: Oct 5, 2020

Job Description

Job Specifications

To provide complete customer service activities relative to sale, installation, repair and service of HVAC equipment in addition to a broad range of gas and electric appliances. Promote a positive Company image by residing and taking active part in events in the local community as designated by the Company. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

REPORTING RELATIONSHIP:   Supervisor, Gas Operations

DISTRICT OFFICE:  Newton, IA

CALL OUT AREA:  Granger, IA

RESIDENCY REQUIREMENT: Must reside within the city limits of Madrid, Iowa.

WORK HOURS: 

  • Monday – Friday, 8:00 a.m. – 4:30 p.m.
  • Subject to after hours on-call status during weekday, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS:

  • Install and repair HVAC equipment plus both gas and electric appliances for residential and commercial customers.  Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repairs, adjusts or replaces components.
  • Promote customer acceptance of non-regulated company programs such as Service Guard products and services.
  • Resolve unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
  • Promote the image of the Company within the local community by participating in local community government, civic events and in local service clubs as designated by the Company.
  • Locate gas services and mains for construction projects. 
  • Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
  • When required, read customer meters on a scheduled basis, contact customers concerning collection of delinquent accounts and perform gas meter turn on and shut off activities in accordance with company policy. 
  • Provide requested after hours (on call) services as required.
  • Respond to all emergency requests, i.e.:  reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
  • Install, remove and replace gas meters, perform line locates, leak survey repairs, turn-on and turn-off activities according to company policies and read meters as required.
  • Attend safety meetings and other employee training as assigned.
  • May participate in community relations activities.
  • Perform other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3. 

QUALIFICATIONS:

  • Three to five years appliance repair and/or HVAC installation & service or related experience.
  • Experience/skills in gas and electric appliance repair.
  • HVAC degree desirable.
  • Formal Appliance repair or electric wiring diagram courses helpful.
  • Must possess a valid driver’s license.  Position assignment may require CDL and/or Hazmat endorsement.

KNOWLEDGE/SKILLS/ABILITIES:

  • Knowledge of principles of natural gas.
  • Basic electricity knowledge.
  • Ability to read and understand wiring diagrams and schematics.
  • Mechanical skills.
  • Strong HVAC repair skills.
  • Good decision-making skills.
  • Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
  • Creative thinking on own with little supervision.
  • Decision-making skills related to safe operation of natural gas distribution system.   
  • Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

MENTAL/PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements: Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee is continuously (67% or more) required to: stand, walk, balance, bend or stoop, crawl, work at elevated heights, maintain eye and hand coordination, maintain finger and hand dexterity, hear, rotate and extend neck, maintain body posture, reach, talk, and have visual acuity to operate machines and equipment. Employee is frequently (34-66%) required to: access low and high areas with additional equipment, ascend/descend stairs, maintain hand and foot coordination, move hands in repetitive motion, kneel, reach above the shoulder, and sit. The employee may occasionally (less than 33%) be required to: use a respirator and sit. Employee must be able to operate job related equipment and tools. Must be able to routinely perform this work for an average of 8-10 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance. 

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work environment: Must be able to occasionally perform work indoors and routinely perform work outdoors in sometimes inclement weather with moderate to high noise level. Worker may be subject to hazards including variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working in places of height, or close quarters (i.e., crawl spaces, small enclosed rooms, narrow aisles of passageways). Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.


About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

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