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Notice from Black Hills Energy: The safety and well-being of our employees and candidates is a top priority. For the foreseeable future, candidates who are selected for an interview will be able to participate virtually via video or phone.

Operations Analyst II

Location: Lincoln, NE, United States
Job ID: 33044
Date Posted: Sep 15, 2020
Salary: $53050 to $79650 annually

Job Description

Job Specifications

We are seeking an Operatons Analyst to conduct and provide analysis of business operations/metrics for State gas and/or electric Operations Managers and Vice President, to ensure consistency across areas of responsibilities.

SALARY RANGE:   $52,000 - $78,100 (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP:   Director, Business Operations 

LOCATION:   Lincoln, NE

  • Relocation assistance is available for this position! Package is based on distance/complexity of the move, and individual circumstances. Contents of our relocation program are subject to change and may vary based on position.


  • Serve as Project Lead for standardization and best practices of business processes. Example:  customer communications, curtailment database, L&U, customer issues/complaints from the PUC or PSC, regulatory compliance, problem resolution, analyze/develop/monitor key operating reports, monitor training coordination, train employees on various projects/ processes, perform internal audits to ensure optimization of policies and procedures and compliance.
  • Design, document and implement processes and procedures to standardize business activities for state organization including interfaces to cross-state and corporate units.
  • Conduct/Lead internal audits of state-based business and facility operations.
  • Collect, analyze and report performance metric data including emergency response, internal and PSC customer complaints and meter reading.
  • Interpret PSC rules, regulations, policies and practices to ensure Black Hills is in compliance.
  • Interpret policies, practices, and procedures to ensure Black Hills is in compliance with the tariff.
  • Receive research, analyze and make decisions in regard to questions/concerns from the staff in respective state, Call Centers, FRC, and many other departments.


  • Conduct periodic needs assessments for various business processes and policies and incorporate into training programs.


  • Minimum (3) three years of experience analyzing processes, information systems and workflows is required. 
  • Bachelor’s degree in business, related field or equivalent combination of education and work experience is required.


  • In-depth knowledge and understanding of CIS+.
  • Knowledge of customer environments.
  • Proficient in use of software programs that support project management, tracking and communications.
  • Must be self-motivated and manage multiple projects simultaneously.
  • Relentlessly pursue perfection and quality.
  • Detailed oriented with a solid knowledge of project management.
  • Demonstrated leadership skills.
  • Strong written and verbal communication/presentation skills.
  • Ability to be effective in a fast, paced environment.
  • Ability to make decisions based on factors.
  • Ability to work under stress and deadlines.
  • Ability to make presentations to leadership.
  • Excellent team player.
  • Ability to communicate and work with different personalities and departments. 


The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:  Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee is continuously (67% or more) required to: use fingers and hands, communicate, and have close visual acuity. Employee is frequently (34-66%) required to: ascend/descend stairs, position self to access lower items, and move about the office. The employee may occasionally (less than 33%) be required to reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work environment: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#midwest #pap+

Wage: 53050 to 79650
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