Location: Gillette, WY, United States
Job ID: 32806
Date Posted: Feb 6, 2020
Salary: $20.17 to $30.38 hourly
The User Support Technician provides quality technical application and hardware, as well as phone and desktop support via phone, email and a variety of remote tools across the organization with a high degree of customer service, technical expertise and timeliness to employees at Black Hills Energy. Performs testing, trouble shooting, and issue resolution in a wide variety of applications, hardware, and network systems through effective use of technical knowledge and internal and external resources. This position is responsible for installation, transfer, add and change (IMAC) activities, as well as, PC image backup and restoration. As the principal interface with IT customers, User Support Technicians must retain a breadth of knowledge across local and regional infrastructure and key contacts in all IT disciplines, i.e. network team, server admin, etc., to ensure proper communication and problem resolution.
PAY RANGE: $20 - $30 per hour (Determined by the knowledge, skills and abilities of the applicant.)
REPORTING RELATIONSHIP: Technical Client Services Manager
LOCATION: Gillette, WY
ESSENTIAL JOB FUNCTIONS:
MENTAL/PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Requirements: Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.
While performing the duties of this job, the employee is continuously (67% or more) required to: use fingers and hands, communicate, and have close visual acuity. Employee is frequently (34-66%) required to: ascend/descend stairs, position self to access lower items, and move about the office. The employee may occasionally (less than 33%) be required to: climb, balance, stoop, kneel, crouch, crawl, push, pull and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.
Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Work environment: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of up to 10% travel (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.
About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
EOE, Including disability/vets.