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Meter Utility Technician (UN244)

Location: Lincoln, NE, United States
Job ID: 32772
Date Posted: Jan 28, 2020

Job Description

Responsible to read and maintain company gas meters, regulators, and automated meter reading equipment and other related equipment or property in a safe and efficient manner consistent with company policies and procedures.  Perform all work in a safe manner outlined by the company.

REPORTING RELATIONSHIP: Field Operations Supervisor

LOCATION:  Lincoln, NE


  • Read gas meters using automated meter reading technology, complete required maintenance on gas meters and automated meter reading equipment and any other company equipment in a competent, timely and safe manner to ensure customer satisfaction and accurate billing.
  • Perform other utility tasks as assigned, including but not limited to, meter exchanges, meter set installs and rebuilds, meter turn ons, meter turn-offs, and lighting appliances and chart changing to ensure efficient operation of the work group.
  • Participate with supervisor to identify training needs and implement appropriate training programs.
  • Train and direct meter utility technicians in the classroom and in the field as necessary to enable employees to perform all required tasks of the position in a safe and competent manner. 
  • Read vendor equipment documentation, attend job related seminars, training on new equipment and technology applications, and maintain and apply technical knowledge.  
  • Ensure record keeping associated with meter reading, utility work and vehicle maintenance is completed by the work group accurately and submitted timely for proper documentation.
  • Investigates and assists in resolving complex meter reading and billing customer concerns.


  • Participate in company regulated and non-regulated marketing programs.
  • Must be capable of performing all aspects of the position.
  • Perform all other tasks as requested or assigned to assure safe, reliable and accurate service for customers.


  • High school diploma or equivalent required.
  • Previous utility meter reading/maintenance experienced preferred.
  • Completed three phases of natural gas core training, including required OQ computer-based training courses – or the ability to successfully complete within 1 year required.
  • Associate degree preferred.
  • Must be able to successfully pass DOT operator qualification certification tests required for covered tasks.
  • Must have a valid driver’s license and a safe driving record.


  • Knowledge of company Operations and Maintenance Manual, Emergency Procedures and State and Federal Codes as they apply to the work.
  • Follow, promote and contribute to company safety policies and support training procedures for safe work and driving habits to ensure employee and customer safety.
  • Knowledge of the customer information system preferred.
  • Strong verbal and written communication skills required.
  • Must have positive customer relations orientation, including the ability to communicate effectively with customers and employees.
  • Ability to multi-task and prioritize.
  • Must be able to work within a team environment and on individual projects.
  • Computer skills required, including proficiency in applicable business related software and equipment.
  • Strong analytical and problem solving skills.

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements: Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee is continuously (67% or more) required to: stand, walk, balance, bend or stoop, crawl, work at elevated heights, maintain eye and hand coordination, maintain finger and hand dexterity, hear, rotate and extend neck, maintain body posture, reach, talk, and have visual acuity to operate machines and equipment. Employee is frequently (34-66%) required to: access low and high areas with additional equipment, ascend/descend stairs, maintain hand and foot coordination, move hands in repetitive motion, kneel, reach above the shoulder, and sit. The employee may occasionally (less than 33%) be required to: use a respirator, and sit. Employee must be able to operate job related equipment and tools. Must be able to routinely perform this work for an average of 8-10 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance. 

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work environment: Must be able to occasionally perform work indoors and routinely perform work outdoors in sometimes inclement weather with moderate to high noise level. Worker may be subject to hazards including variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working in places of height, or close quarters (i.e., crawl spaces, small enclosed rooms, narrow aisles of passageways). Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

EOE, Including disability/vets.

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