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Operations Support Specialist

Location: York, NE, United States
Job ID: 32758
Date Posted: Jan 28, 2020
Salary: $20.17 to $30.38 hourly

Job Description

The Operations Support Specialist will support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

LOCATION:     York, NE

PAY RANGE:  $20 - $30 per hour (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP:  Operations Manager    

ESSENTIAL JOB FUNCTIONS:

  • Schedule daily work for service and operational employees and/or crews through scheduling tools (click).
  • Monitor scheduling tools and provide support to Operations Supervisors with scheduling employees for PTO, training and appointments.
  • Provide support for updating schedules on company intranet sites and community emergency plans.
  • Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating). 
  • Support meter issue investigations, processing meter changes and equipment orders.
  • Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services. 
  • Assist in tracking contract deposits and refunds for customer construction.  
  • Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
  • Provide support to Supervisor regarding customer matters.
  • Assist with arranging meetings, ordering office supplies and provide support to Supervisor for building maintenance.  

ADDITIONAL RESPONSIBILITIES:

  • Promote culture of safety, compliance, teamwork and continuous improvement.
  • Support and manage special projects that may be assigned.
  • Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
  • Provide support to other areas of the Company as requested or assigned.

QUALIFICATIONS:

  • Minimum 3 years of relevant experience required.
  • Experience in a utility environment preferred.
  • High school diploma or equivalent required.

KNOWLEDGE/SKILLS/ABILITIES:

  • Proficient knowledge of Microsoft Office programs.
  • Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
  • Independent, well-organized, self-starter and able to adapt to change.
  • Ability to develop and implement work processes which contribute to increased efficiencies.
  • Ability to work independently as well as in a team environment.
  • Outstanding verbal and written communication skills.
  • Ability to accurately resolve customer complaints in a diplomatic and professional manner.
  • Ability to handle and prioritize multiple projects.
  • Strong interpersonal skills; ability to professionally interface with customers and individuals across the organization.
  • Excellent organizational skills.
  • Ability to understand and utilize continuous improvement tools and concepts.

MENTAL/PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:  Ability to understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Ability to apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee is continuously (66% or more) required to: use fingers and hands, communicate, and have close visual acuity. Employee is frequently (34-66%) required to: reach, push/pull, ascend/descend stairs, position self to access lower items, and move about the office. The employee may occasionally (less than 34%) be required to:  kneel and crouch. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include:  Light work. The employee is continuously required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Work environment:  Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
                            

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.


About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

EOE, Including disability/vets.

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