Location: Fayetteville, AR, United States
Job ID: 34751
Date Posted: Mar 2, 2023
Salary: $80550 to $120800 Annually
This important role will support the customer-focused transformation at Black Hills Energy. The transformation is aimed at creating loyal customers by delivering simple, clear, and predictive engagements consistently across all touchpoints and channels. The Customer Experience Program Manager will support this strategy in their business units by encouraging a customer-focused culture; increasing knowledge of customer information and needs; identifying and improving service delivery with a goal of increasing customer satisfaction.
SALARY RANGE: $80,550 - $120,800 (Determined by the knowledge, skills and abilities of the applicant.)
REPORTING RELATIONSHIP: Manager, Gas Utility Customer Experience
LOCATION: Fayetteville, Arkansas
ESSENTIAL JOB FUNCTIONS:
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.