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Systems Engineer II

Location: Fayetteville, AR, United States
Job ID: 34535
Date Posted: Jan 4, 2023
Salary: $73700 to $110600 Annually

Job Description

Job Specifications

Systems Engineers are responsible for hardware and software implementations according to established processes and procedures. Provide second level support for BHE employees. Maintain exemplary customer service standards in responding to user issues and questions. Duties must be performed in accordance with company published policies and procedures. Qualified candidates must be able to perform tasks independently with minimal supervision.

SALARY RANGE: $73,700 - $110,600 (Determined by the knowledge, skills, and abilities of the applicant.)


LOCATION: Fayetteville, Arkansas

  • A comprehensive relocation package is offered for this position! Details about this package will be shared during the interview and offer process.


  • Provide second level technology support to internal users in assigned areas.
  • Provide support for distributed IT server and storage infrastructure.
  • Provide Microsoft Active Directory administration for corporate domain.
  • Implement proactive measures to ensure availability, reliability, and performance goals are consistently met.
  • Ensure system security in compliance with regulations and company policy.
  • Ensure systems are properly patched according to documented procedures and schedules.
  • Identify and assist in implementing improvements to all supported systems.
  • Create, own, and manage end-to-end ticket flow process associated with vulnerability requests and change tickets.
  • Perform assigned activities according to established BHE processes and procedures.


  • Provide weekly status reports. 
  • Effectively document procedures for audit and control purposes. 
  • Willingly accept all other duties as assigned.


  • Minimum of (3) three years of experience supporting a complex infrastructure environment.
  • Associate degree in Computer Science, MIS, Information Security or related field, or the equivalent combination of education and experience.


  • Strong hands-on knowledge of Windows and Linux operating systems, architecture, and troubleshooting techniques.
  • Experience supporting Citrix Virtual Desktop and Virtual Application technologies
  • Experience supporting Windows Active Directory and Group Policy.
  • Experience supporting virtualization technologies such as VMware, KVM, and Azure.
  • Experience installing and supporting HPe and Nutanix servers, storage, and hyperconverged equipment preferred.
  • Knowledge of the Utility Industry is strongly preferred.
  • Excellent analytical & problem-solving skills 
  • Excellent communication, organizational, and time management skills
  • Ability to work in a fast paced, changing environment 
  • Ability to work from remote locations as required 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit for more information.   

Wage: 73700 to 110600
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Fayetteville, Arkansas
Combining small-town charm with a thriving business climate, located in the Ozark Mountains of NW Arkansas. Home to the University of Arkansas, Fayetteville has consistently ranked on's Top 100 Best Places to Live lists.

Systems Engineer II

Fayetteville, AR, United States