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IT Technician I, Unified Endpoint Management

Location: Palmer Lake, CO, United States
Job ID: 34548
Date Posted: Nov 22, 2022
Salary: $60350 to $90600 Annually

Job Description

Job Specifications

The Unified Endpoint Management department handles all hardware and COTS (commercial off-the-shelf) software used by employees and contractors across the organization. The successful team member will be customer-focused and motivated by successfully meeting service levels and department goals. They will be able to adapt to new processes and procedures quickly while dealing with a high volume of requests. They will be committed, agile and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

SALARY RANGE:   $60,350 - $90,600 (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP:  Manager, Unified Endpoint Management 

LOCATION: Palmer Lake, Colorado

  • Relocation financial assistance is available amount may vary based on individual circumstances.    

ESSENTIAL JOB FUNCTIONS: 

  • Provide technical support for all hardware (14,000 assets) used by Black Hills Energy employees and contractors including but not limited to Microsoft, HP, Apple, Panasonic, Crestron, Shure, and Canon.
  • Provide technical support for 2,000+ commercial off the shelf (COTS) Windows applications and 300+ iOS mobile apps in support of field operations for the purposes of collecting, locating, calibrating, analyzing, and ensuring security of field data.
  • Reinforce the use of standard practices, standard system architecture, and standard software in accordance with Black Hills policies and procedures. 
  • Work closely with co-workers, end-users, and vendor representatives to resolve performance related issues in accordance with urgencies and SLAs.
  • Partner with Legal, IT Compliance, IT Risk, and Security to ensure legal hold, endpoint security, software compliance, and data governance is aligned with regulations, company policy, NERC/CIP, TSA and SOX security controls
  • Understand and strive to simplify UEM network architecture using knowledge of conference room technology, digital signage, and IoT technology for the purpose of delivering reliable, highly secure services that are in demand.
  • Work with contract resources to ensure the ability to deliver a complex portfolio of software and hardware refresh projects that meet business requirements.
  • iOS knowledge is critical and must understand the inner workings of iPhone/iPads to include setup, wipe, reset, security, and troubleshooting iOS, iPadOS, MAM/MDM policy/restrictions so that field devices work for emergency operations (on call, gas leak, line hit) 
  • Participate in on-call rotation and support critical 24/7 systems outside of normal working hours as needed. 

ADDITIONAL RESPONSIBILITIES: 

  • Participate and be engaged on project teams.

QUALIFICATIONS: 

  • Minimum of (3) three years of technical experience supporting and troubleshooting Windows, iOS/iPadOS, and conference room technology.
  • High School diploma or equivalent required. 

KNOWLEDGE/SKILLS/ABILITIES:

  • Basic knowledge of Microsoft Intune and SCCM as they relate to Unified Endpoint Management.
  • Basic networking knowledge and the ability to trouble connectivity issues using test equipment and Cisco ISE familiarity.
  • Basic Active Directory management (users and computers).
  • Basic knowledge of managing A/V assets using XiO Cloud, Biamp SageVue, and Shure SystemOn.
  • Window 10/11 basic troubleshooting.
  • Apple iOS/iPadOS basic troubleshooting.
  • Teams Rooms basic troubleshooting.
  • Canon imageRunner Advance MFP basic troubleshooting.
  • Strong attention-to-detail skills resulting in a high degree of accuracy and minimal rework in tasks performed.
  • Strong customer service skills and the ability to handle several tasks simultaneously in order to prioritize activities.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.


About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 60350 to 90600
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