Service Technician (UN204)

Job Description

Job Specifications

DISTRICT OFFICE:   Spencer, Iowa

WORK LOCATION:   Spencer, Iowa

CALL OUT AREA:    Area 2 – Royal, Iowa

To provide complete customer service activities relative to sale, installation, repair and service of service equipment, in addition to a broad range of gas and electric appliances.  Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

PAY:  $28.96 - $38.11 (Determined by the current Collective Bargaining Agreement)

REPORTING RELATIONSHIP:  Supervisor, Gas Operations II

RESIDENCY REQUIREMENT:  Must reside within 20 miles of Royal, Iowa

WORK HOURS:

• Monday – Friday, 8:00 a.m. – 4:30 p.m.
• Subject to after hours on-call status during weekday, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS:

• Installs and repairs service equipment plus both gas and electric appliances for residential and commercial customers.  Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
• Promotes customer acceptance of non-regulated company programs such as Service Guard products and services.  Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
• Locates gas services and mains for construction projects.  Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
• When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy.
• Provides requested after hours (on call) services as required.  Responds to all emergency requests, i.e.:  reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
• Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required.
• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.

QUALIFICATIONS:

• Three to five years appliance repair and/or installation & service or related experience.
• Experience/skills in gas and electric appliance repair.
• High school diploma or equivalent.
• Gas Operations degree desirable.
• Formal Appliance repair or electric wiring diagram courses helpful.
• Must possess a valid driver’s license. Position assignment may require CDL and/or Hazmat endorsement.

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics
• Basic electricity knowledge.
• Mechanical skills.
• Strong appliance repair skills.
• Good decision-making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision-making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

MENTAL/PHYSICAL DESCRIPTIONS AND WORKING CONDITIONS:
The mental and physical descriptions are representative of the activities an employee in a field job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously moves about the office and the job sites and operates machines and equipment. Employee frequently accesses low and high areas with additional equipment, ascends/descends stairs, maintains coordination, and engages in repetitive motions (kneeling, reaching). Employee may occasionally use a respirator. Employee operates job related equipment and tools. Employee routinely performs this work for an average of 8-10 hours per day and occasional extended hours as necessary. Regular, reliable, and timely attendance is expected. 

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

Work environment: Occasionally perform work indoors and routinely perform work outdoors in sometimes inclement weather with moderate to high noise level. Worker may be subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, working in places of height or close quarters (i.e. crawl spaces, small enclosed rooms, narrow aisles of passageways). No travel is required for this role. 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.