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Operations Support Specialist

Location: Gillette, WY, United States
Job ID: 34416
Date Posted: Sep 15, 2022
Salary: $21.08 to $31.75 hourly

Job Description

Job Specifications

Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

WAGE RANGE/GRADE: $21.08 - $31.75 per hour (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP: Operations Manager

LOCATION: Gillette, Wyoming 

ESSENTIAL JOB FUNCTIONS:

  • Schedule daily work for service and operational employees and/or crews through scheduling tools.
  • Provide support for updating schedules on company intranet sites and community emergency plans.
  • Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).  
  • Support meter issue investigations, processing meter changes and equipment orders.
  • Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services. 
  • Assist in tracking contract deposits and refunds for customer construction.  
  • Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
  • Assist with arranging meetings, ordering office supplies and provide support to Supervisor for building maintenance.
  • Exercise appropriate level of independent judgment on Company proprietary and confidential matters.

ADDITIONAL RESPONSIBILITIES:

  • Promote culture of safety, compliance, collaboration and continuous improvement.
  • Support and manage special projects that may be assigned.
  • Provide support to other areas of the Company as requested or assigned.

QUALIFICATIONS:

  • Minimum of (3) three years of customer service, utility industry and/or scheduling experience required.
  • High school diploma or equivalent required.

KNOWLEDGE/SKILLS/ABILITIES:

  • Proficient knowledge of Microsoft Office programs.
  • Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
  • Independent, well-organized, self-starter and able to adapt to change. 
  • Ability to develop and implement work processes which contribute to increased efficiencies. 
  • Ability to work independently as well as in a team environment.
  • Outstanding verbal and written communication skills.
  • Ability to accurately resolve customer complaints in a diplomatic and professional manner.
  • Ability to handle and prioritize multiple projects. 
  • Strong interpersonal skills, ability to expertly work with customers and individuals across the organization.
  • Ability to understand and use continuous improvement tools and concepts.

MENTAL/PHYSICAL DESCRIPTIONS AND WORKING CONDITIONS:
The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee may occasionally stoop, kneel, crouch and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include light work. The employee is continuously moving about the job site or office space. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of reaching and moving controls exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate to high noise level. Worker is subject to hazards including variety of physical conditions such as proximity to moving mechanical parts and or moving vehicles. Willing to travel occasionally (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must have proper licensing to operate a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.


About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid parental leave, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Wage: 21.08 to 31.75
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