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Trainer & Operator Qualification Evaluator

Location: Lowell, AR, United States
Job ID: 34036
Date Posted: Aug 2, 2022
Salary: $71550 to $107400 annually

Job Description

Job Specifications

This important position relies upon natural gas utility knowledge and experience to create, develop, improve and deliver high-quality technical training to employees through distance-learning, instructor-led and hands-on training methods. During this process, the Trainer & Operator Qualification Evaluator will partner with peers, vendors, industry associations and both internal and external experts to identify and improve training content to enhance employee task mastery.  May work independently or as a member of a team of peer training professionals.

SALARY RANGE:   $71,550 - $107,400 (Determined by the knowledge, skills, and abilities of the applicant.)

REPORTING RELATIONSHIP:   Training & Operator Qualification Supervisor

LOCATION: Lowell, Arkansas

  • A comprehensive relocation plan is offered for this position! Details about this package will be shared during the interview and offer process.


  • Perform natural gas utility operations classroom and hands-on technical training.
  • Proctors test and function as an Operator Qualification Evaluator, conducting hands-on performance evaluations in accordance with the company’s Operator Qualification Plan and 49 CFR, Part 192, Subpart N. 
  • Assess the knowledge, skills and abilities of natural gas utility operations employees by performing tasks and assignments that develop and refine technical training and operator qualifications.
  • Ensure contractors are properly qualified and are performing covered tasks according to company procedures and regulatory requirements. 
  • Assist with the interpretation of regulations and identify their applicability to Company business and operational policies and procedures.
  • Assist in reviewing, improving and/or developing training content and materials.
  • Provide technical support to managers, supervisors, and field personnel. 
  • Maintain open communication with Operations personnel, Quality Management Department personnel, and direct supervisor. 
  • Assist with the interpretation of regulations and identify their applicability to Company business and operational policies and procedures.
  • Provide technical support to managers, supervisors, and field personnel
  • Input training records into Learning Management System.


  • Coordinate and facilitate special projects.
  • Assist in the investigation of incidents and accidents.
  • Acquire membership and participate in industry associations.


  • Minimum of (5) five years of relevant training or natural gas experience is required.
  • High school diploma or equivalent is required.
  • Must become certified as an Operator Qualification Evaluator within six months.


  • Experience performing instructor-led and hands-on training is helpful.
  • Fundamental knowledge of adult learning techniques along with classroom presentation, facilitation, and training skills.
  • Basic knowledge of natural gas utility operation, equipment, maintenance, construction practices, utility emergency procedures, and State/Federal codes and regulations.
  • Knowledge of 49 CFR, Part 192, Subpart N, Operator Qualification (OQ) requirements.
  • Essential knowledge of Learning Management Systems (LMS).
  • Fundamental digital literacy and knowledge of Microsoft Outlook, Word, PowerPoint, and Excel, etc. 
  • Basic written and oral communication skills.
  • Ability to mentor, guide others, and work effectively within a team environment. 
  • Ability to explain technical theories, functions, regulations or procedures clearly and accurately.
  • Ability to work in a team environment.
  • Ability to multi-task with limited supervision.
  • Ability to maintain accurate records and documentation.


The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information.  Employee frequently moves about the office space. Employee may occasionally: climb, balance, stoop, kneel, crouch, crawl and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include:  Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level and occasionally outdoors in sometimes inclement weather. Worker may be subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, working in places of height or close quarters. Willing to travel up to 50% (e.g., 2 weeks or 10 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job and the employee must have proper licensing to operate a motor vehicle.  

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Wage: 71550 to 107400
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